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Live Arrival Guarantee
FedEx Discus Shipping

Shipping Information

Shipping Costs:

MacsDiscus.com offers Free Shipping via FedEx Next Day Service for all orders 5 fish or more. Flat rate shipping of $50.00 for all orders under 5 fish. All orders to continental states are covered under our Live Arrival Guarantee and Dead On Arrival Policies posted below. 

Orders for Hawaii, Alaska, and Puerto Rico will have an additional $50 handling charge added to their order. 

International order requests email us direct at info@macsdiscus.com to get a quote on your order.

Dead on Arrival Policy:

MacsDiscus.com covers all live stock shipped  with someone home to recieve the package.

If an order is received, and has been shipped by FedEx Express Overnight, and has dead livestock in the order. a picture confirmation must be received within two hours of delivery of your order at info@macsdiscus.com. Pictures should be taken within the shipping breathing bag the animal was received in without seals removed. Pictures taken in your own aquarium, or out of the bag will not be accepted. If the picture is not clear enough to determine quantity, or to insure the livestock is actually dead, it will not be accepted. Please include your name, phone number, and order number with the pictures.

Please be sure to follow proper acclimation practices to insure your animals transfer to your aquarium safely. 

In the event of dead on arrival, assuming all obligations detailed above are met, MacsDiscus.com will replace the livestock 100% in the shipment, but will require the buyer to pay for replacement shipping costs.

In the event the livestock is no longer available, a credit will be issued to the buyer for an amount equal the the livestock lost to be used on MacsDiscus.com. 

Shipping Details:

All orders are shipped in insulated boxes, with heat packs if necessary based on your current weather conditions. In some cases MacsDiscus.com could contact the buyer to setup shipping at a later date in the future if weather conditions in their area do not permit safe shipping of the livestock. Livestock will be shipped using our unique shipping process which allows the best travel conditions for the fish, including temperature controls, box insulations and pressure measures, and much more. Shipping live Discus must be done correctly, and we spare no expense to insure that our livestock arrives alive and happy, ready for your aquarium. With 30 years experience that includes international customers, we know how to get discus fish direct to your door, happy and healthy!

Alaska, Hawaii and Puerto Rico customers add $50 additional shipping cost to your total order. Hawaii customers need to e-mail a State Agricultural permit before shipment can be made.

We also accept international orders. For a quote for delivery to your country please contact us direct at info@macsdiscus.com.


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